EMPLOYEE EXPERIENCE
ACTIVATE AND DRIVE POSITIVE EMPLOYEE EXPERIENCES
20 February 2024
Gene Cheng
Global Head of Employee Experience & Culture
ALLIANZ TECHNOLOGY
KEY POINTS
Business starts and ends with people.
Employee experience is not only giving a nice workplace, but giving a kind environment that enables people to succeed.
Remote working and flexibility: People don’t necessary need to be in the office to be productive – One of the best example of best employee experience.
Happy employees = happy customers.
A good employee experience impacts the connection with the company.
Act on the feedback that you got.
Employee experience is driven by a strong culture of improvement.
Laura Natale Seitz
HR VP- NAM Talent Impact Leader
BAYER
KEY POINTS
When you think about a big company you think about a lot of complexities: a part of them is the amount of resources the people need to navigate in HR.
We created one page for the employees to find monthly what is related to the HR cycle. Useful links fer their development.
Global exercise of simplification: remove all the material not relevant.
Monica Hernandez Alarcon
HR Director for Africa and Middle East
GENERAL MOTORS
KEY POINTS
What Employee experience means for our employees?
Employees expect different things: Integration of work and personal life; How leaders behave; Inspiring purpose; Belonging and connection.
But first of all TRUST.
How do we build trust? Clear expectations; Constant Feedback; Empowerment and Accountability; Recognition; Equity, Diversity and Inclusion.
Leadership key behaviors: Transparency, Empathy , Commitment, Caring, Closeness and Consistency.
Recognition builds trust.
Jennifer Cunningham
Head of Human Relations & Administration
LIVISTA ENERGY EUROPE S.A.
KEY POINTS
“I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” cit. Maya Angelou.
Employee Experience is an intangible emotion.
Three pillars: the company = vision / values / purpose; the people = emotional & physical safety / accountability / trust; the moments that matter = empowerment / enablement / reward / recognition.
Recognize and reward people for their contribution.
Provide training and a learning culture.
Using collective intelligence as a powerful emerging tool at all stages of the employee lifecycle.
Leah Mintha
Senior Manager Employee Experience
Former NOVARTIS
KEY POINTS
Three tips: sponsors are super important at a C level. Discovering is not always easy so we need sponsors at C level; data: you can’t solve problems if you don’t know where the problems are; Planning budget: essential part to improve your organization.
Are you reporting to C level?
Implementing for success.
Community is essential: make the improvement not in a narrow perspective.
How to leverage transformation? Use your personas, tools, journey to help making the transformation even better.
How do you engage beyond HR?
How do you set up the journey within the organization?
Norbert Andor
Global Program Manager Employer Brand, Attractiveness and Employee Experience
ORANGE
KEY POINTS
We believe that employee experience starts right at the beginning with Employer Brand. We are investing in improving this experience at the best.
Technology is changing and needs to stay attractive to keep people in the company.
Diversity and inclusion is crucial.
When it comes to drive positive employee experience we talk about the right communication, building programs on LISTENING.
Data are our key drive in every action.
Mohammed El Hanini
Global Head of Digital Workplace
SGS
KEY POINTS
Digital employee experience is related to the tools used to ensure the best experience.
Employees are leaving the office and everything is happening digitally
What we are witnessing today is the intersection between IT and HR. HR is shifting their role.
What is the benefit for organization?
THANK YOU!
DISCOVER OUR INTERNATIONAL HRC SQUARE:
HOW A POSITIVE REWARDS CULTURE HELPS STRENGTHEN THE EMPLOYER BRAND | 26 March
KEEPING UP WITH THE RAPID EVOLVING WORKFORCE | 24 April
2024 PROGRAM
