CULTIVATING A CULTURE OF EMPATHY & WELLBEING
14 November 2023
EXPERT INSIGHT:
ABSTRACT:
As HR leaders, a key element of your role is to create an empathetic culture where employees feel supported, encouraged, and valued. When individuals feel understood, they are more likely to collaborate effectively, communicate openly, and support one another fuelling innovation and creativity. Discover how other organisations are building a culture of empathy that nurtures individual well-being and drives collective success.
Marta Terragnoli
Business Developer
STIMULUS
KEY POINTS
77% of people ask for personal support, not professional issues, so it’s clear how our personal life impacts our working performance.
Covid pandemic has changed the way we relate to each other. Now most of our relations at work are remoting.
Finding space for emotions enable people to develop the ability to generate value in a productive way and to feel that their basic emotional needs are understood.
Empathy makes the employee more satisfied, committed and engaged in the working environment.
Jennifer Cunningham
Head of Human Relations & Administration
LIVISTA ENERGY
KEY POINTS
Empathy is the foundation of any human relation and a bridge between people that try to attempt very inclusive relationships.
Empathy skill makes the success of our company because empathy creates wellbeing.
Iyas Seidan
People & Culture ME&S Regional Director
JTI
KEY POINTS
The Covid pandemic had a huge impact on mental health and increased burn out.
Empathy and wellbeing come together: positive emotions, like empathy, infect directly the mental health in a good way.
Working from home reduces empathy: when you are talking to people behind screen empathy fails that’s why we have restructured the rules of working remotely.
The main challenge in promoting culture and wellbeing is hybrid work because it’s part of our reality but it’s challenging to maintain engagement in employees and promote the relationship with the work team.
Maysoun W Ramadan
Global Diversity & Inclusion Partner, Chief Diversity Office
ROCHE
KEY POINTS
Leaders can influence what they say, what they do and how they operate. They can have effect not only in mental elements of employees but also physical elements.
Leaders play and important role: they can increase allyship, courage, accountability, embrace differences and humility.
"How are you today?" is a common question but are we really interested in their answer? It’s important to ask one more question to make people feel heard and and practice our empathy.
We need to listen and empathize with our employees. When you are leader you can be a driver of change.
Caroline Foster
People Director
THE NATIONAL AUTISTIC SOCIETY
KEY POINTS
When HR demonstrates agility, flexibility and coordination, it unlocks high business performance throughout the organization.
Engagement is directly correlated with happiness, productivity and financial performance.
Focus on the employee experience gains it includes feedback and the type of feedback we want from our workforce in terms of empathy and engagement.
Julie-Rust Bodenmann
Global Wellbeing Lead
UBS
KEY POINTS
We need to change the everyday experience of employees and we can do that only with empathy and engagement.
We have to help our leaders to be awake about their decisions and the impact they have in the cultural organization.
Our main challenge is try to support employee in situation that we can not change, so we can try to support through but also use and push our employees to use the empathy.
THANK YOU!
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