INTERNATIONAL HRD SQUARE 2022
OUR KEY PATHS FOR 2022
Top Speaker of the day:
Alia Zafar | THE BANK OF PUNJAB Panelists:
Zahid Mustafa | THE BANK OF PUNJAB
Alessandro Rossi | ATOS
Himanshu Saxena | WELLA COMPANY
Laura Natale Seitz | BAKER HUGHES
Junaid Asrar Khan | FATIMA GROUP
Alia Zafar
THE BANK OF PUNJAB
KEY POINTS
Changing all the patterns of work incorporating technology into all areas
Focusing on customer experience. Digital transformation is not the only aspect of it, we take a look at the wider experience.
Smart classrooms focusing on online learning and gamification
Self service portals and desk to enable employees to be digitally savvy
Focusing on customer experience. Digital transformation is not the only aspect of it, we take a look at the wider experience.
Zahid Mustafa
THE BANK OF PUNJAB
KEY POINTS
4P's of Digital Transformation: products, platform, people, process
Challenge was to hire the right people and make sure we are able to retain them. So working on two sides.
Omni-Channel Banking: customers should have a uniformed experience throughout all channels. So customer can select the suitable channel.
2-Speed Architecture Banking: fastest in our region
Co-creation with customers to find transforming solutions for problems.
Purpose driven innovation center - to go beyond the current proposition.
Alessandro Rossi
ATOS
KEY POINTS
Reduce and recapture value
Rethinking our strategy
To enable Digital Transformation we should ensure that it is going in-depth in the organisation > everybody needs to understand the importance of this change
Reshaping our own agenda
Transforming HR
Himanshu Saxena
WELLA COMPANY
KEY POINTS
"Equalizer" > information is more accessible for anyone
The trend is that information is becoming the biggest currency.
Make basic information accessible
Laura Natale Seitz
BAKER HUGHES
KEY POINTS
Different activities to involve technology. What is part of our responsibility?
We decided to rethink some activities, and we identified some self-service portals
No difference among different functions when it comes to digital transformation
Even during the digital transformation, we cannot forget the "human touch".
We are transforming our functions to provide new help and support over the next few years
We have just opened the door to Digital Transformation
Junaid Asrar Khan
FATIMA GROUP
KEY POINTS
Approach: 1) mapping current enablers; 2) leveraging tech-based people development; 3) planning the way forward.
Opening your laptop will activate AI assistant who will make an overview about yesterdays work.
Current Enablers: 1.End-to-End Process Automation; 2.BI Dashboards for Agile, Decision Making; 3.Implementation of Bots.
Leveraging Tech-based People Development: 1.Online learning Harvard, Coaching by Stanford; 2.Business Simulations
The Way Forward; 1.Artificial Intelligence (Shaping the future); 2.Robotics Process Automation; 3.Blockchain Adoption.
THANK YOU
